Warranty

The warranty claim process for customers:

  1. Customers wishing to return products for claim, under the Delta Hydraulics Warranty Policy, should complete the Product Repair Advice form located on the Delta Hydraulics website, www.delhyd.com.au. The form is located beneath the Products & Services heading. Entering as much information as possible to this form greatly assists the processing of claims.
  2. The Product Repair Advice may be completed by Delta Hydraulics personnel on behalf of the customer. This will be based on information communicated by the customer.
  3. On receipt of the Product Repair Advice Form, a Quality Assurance representative will contact you to discuss the information provided and possible remedial action. Only as a result of this discussion will the goods be approved for return and inspection.
  4. Products that have had attempted repairs or been dismantled by parties other than Delta Hydraulics, without written approval from Delta Hydraulics, will not be considered for claims under warranty.
  5. On disassembly of the product at Delta Hydraulics, an Inspection Report will be completed detailing the findings. This is completed by Assembly and Quality personnel.
  6. The Quality Assurance representative will complete a Product Repair Report based on all of the information available. This report will detail findings, any required repair work or rework and the status of the warranty claim. The Product Repair Report is provided to the customer if requested.
  7. On approved claims, Delta Hydraulics will repair the product to specifications as detailed by Delta. Should the product be unrepairable, a replacement will be supplied, FOB Delta Hydraulics Pty Ltd., Devonport, Tasmania.
  8. On rejected claims, a copy of the Product Repair Report, containing a detailed cost to repair the product, will be forwarded to the customer for their action. On receipt of the official order from the customer, the product will be repaired and returned to the customer, Freight Forward.